Terms and conditions

Last updated: 14 September 2026

Kixup Repairs is a trading name of MFB Australia Pty Ltd (ABN 35 152 806 801), operating at Mount Isa and Gladstone, Queensland.

These are the terms you agree to when you have a device repaired, cleaned, collected or traded in with us. We have written them in plain English because terms nobody reads protect nobody. If anything here is unclear, ask us at the counter and we will explain it.

1. Your consumer rights come first

Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law. That includes the guarantees that our services are provided with due care and skill, that they are fit for the purpose you told us about, and that goods we supply are of acceptable quality.

Where the law allows us to limit our liability, our liability is limited to supplying the service again, or paying the cost of having it supplied again.

Everything below sits underneath those rights. The terms allocate the risks that are genuinely outside our control. They do not reduce our responsibility for our own work.

2. Repairs

1. Ownership. You confirm you are the owner of the device, or that you have the owner's permission to authorise the repair. We may ask for photo ID.
2. Your data. We take reasonable care with your device, but we cannot guarantee your data will survive a repair. Board-level work, liquid damage and software faults carry a higher risk than most. Back up first. We do not take a copy of your data, so we cannot restore what we never had.
3. Passcode and access. If you give us your passcode, we use it only to test and complete your repair. We do not browse, copy or share your personal content. You can decline, but some repairs cannot be fully tested without it, which means we cannot verify the device is working before you collect it.
4. Estimates and approval. Prices quoted at drop-off are estimates based on the fault you have reported. If your repair needs extra work or parts, we contact you for approval before we go ahead. If you do not approve the revised estimate, we may charge our assessment fee and return the device unrepaired. Assessment fee: $60 for phones and tablets, $88 for laptops, PCs and consoles.
5. Repair times. All times we give are estimates. Typical turnaround is 3 to 4 hours depending on the queue. Where a part has to be ordered, delivery times are outside our control. We cannot guarantee a completion time.
6. Devices we cannot fully test. If your device arrives in a non-working state, we may not be able to test all of its functions before we begin. We will tell you about any additional faults we find and quote them separately. We are not responsible for faults that already existed and that we could not reasonably have detected.
7. Previously damaged devices. A device that has been dropped can carry microscopic fractures in the logic board. These sometimes only fail once the device is opened, or after the repair is finished, and new faults can appear as a result. This risk exists on any previously damaged device and is not caused by our work.
8. Liquid-damaged devices. We work on liquid-damaged devices for data recovery only. We do not repair them. Corrosion continues long after the device gets wet, so a device that works when it leaves us may stop working later. Data recovery is attempted, never promised. Liquid-damaged devices carry no warranty of any kind.
9. Manufacturer warranty. Having your device repaired by a third party may affect your manufacturer's warranty. If that matters to you, check with the manufacturer before you authorise the repair.
10. Parts we remove. Parts we remove and replace during your repair become the property of Kixup Repairs, unless you ask for them back at drop-off.
11. Payment. Payment is taken upfront. The minimum we take at drop-off is the assessment fee for your device type. Any balance is due before you collect. We may agree different terms with you in writing at drop-off.
12. Parts we have to order in. Some repairs need a part we do not hold in stock. Before we place that order:
    • if you have not had a repair completed with us in the last 12 months, the full repair cost is payable upfront
    • if you have had a repair completed with us in the last 12 months, at least 50% of the total repair cost is payable upfront, with the balance due before you collect
    Parts are ordered specifically for your device and usually cannot be returned to our supplier. If you cancel after we have placed the order, what you have paid is applied to the cost of that part and is not refundable. If the amount you have paid does not cover the part, the remainder of the part cost stays payable.
13. Storage fees. A storage fee of Fill in: $X per week applies from 30 days after we tell you your device is ready. See section 7.

3. Collecting your device

Please check your device before you leave the store. Turn it on, check the repair, look over the screen and body, and check your accessories are with it. Once the device leaves the store we have no way of knowing what happened to it, so anything to do with physical condition or missing items needs to be raised while you are still with us.

1. What we did. The work listed on your invoice is the work we carried out and tested. Anything we found and did not repair is noted on your ticket.
2. Testing. We test every repair before we call it done. Where we could not test a function, usually because we did not have your passcode or the device would not allow it, that is noted on your ticket and we tell you about it at collection. Functions we were unable to test are not covered by our warranty.
3. Condition. Please check the screen and body against the photos we took at drop-off. Ask and we will show them to you. Any claim about physical damage or a missing accessory needs to be raised before you leave the store.
4. Your data. Your device is returned to you as it is. Back it up that day. We do not keep copies of your data.
5. Passcode. If you gave us your passcode, you are welcome to change it once you collect the device. You can also ask us to remove it from your job record at any time.
6. If something goes wrong, bring it back to us first. Do not have another repairer open the device. Once someone else has been inside it we cannot tell what caused the fault, and your warranty with us ends at that point. Call us instead.
7. Warranty claims skip the queue. If you have a warranty fault, you have already waited once. Bring the device in and we get to it ahead of the general queue.

4. Malware removal and data recovery

These terms apply in addition to the repair terms above whenever we clean malware from a device or attempt data recovery.

1. What a malware clean is. We remove the malware, adware and unwanted programs we can detect at the time of service, using current tools and methods. It is a clean at a point in time.
2. What it is not. It is not ongoing protection, and it is not a guarantee that your device will never be infected again. No clean can promise that, and anyone who does is not being straight with you.
3. Reinfection. Most reinfections come from the same source as the original infection: the same website, the same email, the same download, or a password that was never changed. If the behaviour that caused the infection continues after you collect the device, it is likely to be infected again. That is not a fault in our work and is not covered by warranty.
4. Change your passwords. Change every password that was stored or typed on the device, using a different device that you know is clean. Start with email and banking, and turn on multi-factor authentication. We strongly recommend doing this on the day you collect. If you do not, those accounts remain exposed regardless of how clean the device is.
5. Losses caused by the infection. We are not liable for losses caused by the malware itself. This includes unauthorised transactions, identity theft, fraud, loss of business or income, and misuse of your accounts or data. Those losses are caused by the infection and by activity that may have occurred before the device reached us, not by our service.
6. Files that cannot be saved. Ransomware and some other malware encrypt, corrupt or delete files before we ever see the device. Removing the malware does not bring those files back. Where files have been encrypted we usually cannot decrypt them, and we will not pay a ransom on your behalf or advise you to.
7. Wipe and reinstall. Some infections can only be cleared reliably by wiping the device and reinstalling the operating system. If that is what we recommend, we explain what you will lose and get your approval before we do it.
8. Data recovery pricing. Where you have asked us to recover data, recovery is attempted, never promised. The condition of the drive or device determines what is possible. Fill in: upfront fee, and the reduced fee if unsuccessful
9. After you collect the device. Keeping the device safe is your responsibility once it leaves us. Keep the operating system updated, keep active security software running, do not reuse passwords across accounts, and be careful what you install.
10. Business devices and personal information. If the device is used for business and we find evidence that personal information may have been accessed, we tell you what we found. You may have obligations under the Notifiable Data Breaches scheme in the Privacy Act 1988 (Cth), which can include assessing the incident within 30 days and notifying the OAIC and the people affected. That assessment and any notification are yours to make. We can give you what we found, but we cannot make that call for you.

5. Trading in a device

1. Ownership and title. You confirm that you are the legal owner of the device and that it is yours to sell. You confirm it is not subject to any finance, lease, phone plan or other agreement, and that it has not been reported lost or stolen.
2. Identification and records. We must sight photo ID showing your name and address, and record the details of the transaction in our register as Queensland law requires. We cannot accept goods from anyone who is, or appears to be, under 17.
3. IMEI and blocked devices. We check the device IMEI. If the device is later found to have been reported lost or stolen, or is blocked on carrier networks, we may reverse the transaction, and you agree to repay the cash paid or credit issued. If police identify the device as stolen we are required to surrender it to them. No payment is made in that case, and any payment already made is repayable to us.
4. Account locks. If an account lock is discovered after we accept the device, we may reverse the transaction and you agree to repay the amount paid or credited. A locked device has no resale value to us.
5. Your data. Back up anything you want to keep before you hand the device over. We erase every device we take in. Your data cannot be recovered afterwards and we do not keep a copy of it.
6. How we value your device. Our offer is based on the make, model, storage and condition we assess at the counter, and on what the device is worth to us at that time. Second-hand prices move constantly. An offer is valid for Fill in: X days unless we tell you otherwise in writing.
7. Faults found after we make an offer. If we find a fault that was not apparent when we made our offer, we may revise or withdraw the offer before the trade-in is completed. You are free to take the device back at that point.
8. A completed trade-in is final. We erase, process and on-sell traded devices. We cannot reverse a trade-in because you have changed your mind, and we cannot get the device back for you once it has moved on.
9. Cash or store credit. You can take your trade-in value as cash or as store credit. Fill in: how cash is paid
10. Store credit. Store credit is redeemable against repairs, accessories and devices at Kixup Repairs. It cannot be exchanged for cash later. Fill in: expiry period, and whether it is transferable
11. Trade-in against a repair or a device. Where your trade-in value is credited towards a repair or a device you are buying from us and that purchase does not go ahead, the value stays with you as store credit. We do not pay it out in cash.
12. Devices we do not accept. We do not accept devices that are account locked, network blocked, reported lost or stolen, or subject to finance. We may decline any device at our discretion, and we do not have to give a reason.

6. Warranty summary

A warranty also ends if another repairer opens the device, because we can no longer establish what caused the fault.

These warranties are in addition to your rights under the Australian Consumer Law, which apply regardless of what is written here.

7. Uncollected devices

We remind you at 7, 14 and 28 days after your device is ready, then monthly. A storage fee of Fill in: $X per week applies from 30 days.

Under the Disposal of Uncollected Goods Act 1967 (Qld), a device that is still uncollected 6 months after we told you it was ready may be sold to recover our costs. Before any sale we advertise the goods as the Act requires, and the sale is by public auction. After we deduct our costs, any money left over is returned to you.

We would much rather give you your device back. If you are having trouble getting in to collect it, call us and we will work something out.

8. Privacy

We collect your contact and device details to carry out your repair and to contact you about it. We do not sell your information.

Our privacy policy explains what we collect, what our technicians do and do not do with the data on your device, who we share information with, and how to ask for access, correction or deletion.

9. Contact us

Kixup Repairs
MFB Australia Pty Ltd (ABN 35 152 806 801)
Phone: 1300 646 115
Email: repairs@kixup.com.au

Mount Isa: Shop 14a, 27 Simpson Street, Mount Isa QLD 4825
Gladstone: Shop T25, 45-69 Dawson Highway, West Gladstone QLD