Quote and appointment made on Messenger on a Sunday, very quickly. Delivered to the shop next day, was quoted two hours. I received a message within that time that the job was completed. iPad looked brand new.
Google customer, GladstoneGoogle review
Half of these walk out with a clean port and no repair
Won’t take charge.Or only atthe right angle.
Half the phones that come in not charging walk out with a cleaned port and no repair. The other half need a new port. We would rather tell you which one you are than sell you a job you do not need.
What is actually going on
Lint
Years of pocket fluff compacted into the bottom of the port. The cable cannot seat, so it charges at an angle or not at all. Cleaned under magnification, it is fixed.
The port is worn or damaged
Pins bent, housing loose, corrosion from moisture. A clean will not fix it. Port replacement, twelve month warranty.
The cable or the charger
Cheap cables and old chargers fail. We test with known good gear first, because it is embarrassing to replace a port that was never the problem.
What we do
Look before we touch
Port under magnification, then a known good cable and charger. This alone answers it most of the time.
Clean it if that is all it needs
Done while you wait. You pay very little and we tell you before we do anything.
Replace the port if it is the port
Same day on most models. Occasionally the fault is the battery instead, in which case we say so.
Before you come in
- Try another cable and a wall chargerNot a laptop port, not a car charger. A wall charger and a cable you know works.
- Do not dig at the port with anything metalA pin or a paperclip is how a lint problem becomes a port replacement. Leave it to us.
- Check wireless charging if your phone has itIf wireless works and the cable does not, that tells us it is the port, not the battery.
From people who had this exact problem
Questions we get about this one
Do you charge just to clean the port?
If that is all it needs, you pay very little, and we tell you before we start. We are not going to invent a repair.
It charges wirelessly but not by cable. What is that?
The port. Wireless bypasses it. Port replacement fixes it.
It says charging but the number never goes up.
Could be a worn port delivering too little current, or a battery that will not accept it. We test both. Same visit.
Get a price for this repair
Tell us the model and what it is doing. A technician will come back with a fixed price, usually the same business day.
- No obligation and no cost to ask
- A real technician, not an automated price list
- We will tell you if it is not worth fixing
In a hurry? Call 1300 646 115.