Andrew Frahm
Founder
From Gympie originally. A degree in IT and more than fifteen years fixing things people rely on. Still opens phones. Also runs Kixup IT.
Mount Isa since 2014. Gladstone since 2021.
Started with an iPhone 4 and a couple of lost screws.
Kixup Repairs is a device repair business in regional Queensland, run by the same person who fixed that first phone on a kitchen table. Two stores, a mail-in service that covers the country, and a warranty we actually honour.
Why it is called Kixup.
Before the repairs there was an app. Kixup Online Budgeting was a crowdfunded budgeting tool that did not get funded. The app died. The name did not.
We kept it because it was ours, and because it is a decent reminder that most things do not work the first time. Neither did the iPhone 4.
How it happened
- 2011
An iPhone 4 and a few lost screws
Andrew pulls apart his own iPhone 4 on the kitchen table, loses two screws under the fridge, and puts it back together working. That was the first one.
- 2014
The garage
Friends first, then friends of friends. Then the Telstra shop in Mount Isa starts sending people around because there is nowhere else in town that will do it properly. Kixup iPhone Repairs is running out of a garage and cannot keep up.
- 2016
West Street
First real shopfront. The name changes to Kixup Repairs because half of what comes through the door is not an iPhone. Laptops, Samsungs, iPads, consoles.
- 2019
Simpson Street
Bigger workshop, more technicians, six thousand repairs on the books. The Mount Isa shop you can walk into today.
- 2021
Gladstone
Seven years and twenty thousand repairs in, a second store opens on the coast at Gladstone Central. Same parts, same warranty, same standard.
- Now
Two stores, one standard
Mail-in that covers the whole country. A lifetime warranty on every screen and twelve months on everything else. Started in a garage. Never left regional Queensland.
What we hold ourselves to
Written as what they look like on the bench, not as posters.
Do the thing they did not expect
The photo of the repair before it ships. The port we clean instead of charging for a replacement. The honest "this one is not worth fixing."
Learn every model before it lands on the counter
New phones every year, new ways to get them wrong. We train on them first, not on your phone.
Details are the whole job
One missed screw is a rattle. One missed adhesive bead is a wet phone in a month. There is no small step.
Say something before you are asked
If we spot a problem you did not come in for, you hear about it. We do not wait for it to fail.
Treat the phone like it holds someone’s life
Because it does. Photos, messages, work, banking. We handle it, and you, accordingly.
The one line version
Keep people connected, wherever in Queensland they happen to be.
The people at the bench
Actual technicians. Not a call centre, not a kiosk.
Tom McLean
Senior technician, Gladstone
Gladstone born and raised, and the one behind the counter and the bench at Gladstone Central. Tom takes particular satisfaction in bringing consoles back from the dead. Off the clock he is gaming, pulling gadgets apart to see how they work, and helping his mates run their streams.
Get a price on your repair
Tell us what you have and what it is doing. A technician will come back to you with a fixed price, usually the same business day.
- No obligation and no cost to ask
- A real technician, not an automated price list
- We will tell you if it is not worth fixing
In a hurry? Call 1300 646 115.