Kixup Repairs
1300 646 115 Get a quoteQuote

Mount Isa

Shop 14A, 27 Simpson Street

Mon to Fri 9 to 5, Sat 9 to 12

1300 646 115

Gladstone

Shop 25, Gladstone Central

Mon to Fri 9 to 5

07 4911 4065

Get a quote

Turn it off. Then read this.

A wet phone isnever the same.Your photos can be.

We are going to be straight with you. A phone that has been in water is never fully reliable again, and anyone who promises otherwise is selling you something. What we can do is get your photos, messages and data off it onto a USB, and sometimes bring the phone back as a bonus.

Get a quote Call 1300 646 115
Board-level work under magnification. This is what recovery actually looks like.
Board-level work under magnification. This is what recovery actually looks like.

Why we will not promise a repair

Corrosion keeps going after it dries

Water plus power starts a reaction on the board that continues long after the phone feels dry. A phone that works today can fail in three weeks. We would rather you know that now.

It depends entirely on time

A phone that reaches us within a day or two has a real chance. A phone that sat in a drawer for a month has much less. Speed matters more than anything else you can do.

The data is the point

Photos of your kids. Messages you cannot get back. That is what people actually come in for, and that is what we are best at. A working phone afterwards is a bonus, not the promise.

What we do

  1. Assessment

    We open it and look at the board under magnification to see how far the water got and what it has done. The assessment fee comes off any repair or recovery we do.

  2. Board-level work

    We clean the corrosion and repair what needs repairing at board level to get the phone powering long enough to get your data off. This is microsoldering, not a hairdryer.

  3. Your data on a USB

    Photos, videos, messages, contacts, whatever we can pull. Copied to a USB you take home. If the phone survives, that is yours too, but we do not warrant it.

Do this right now

  1. Turn it off and leave it offPower plus water is what causes the damage. Every minute it is on makes recovery harder.
  2. Do not charge itNot even to check if it works. Plugging it in is the worst thing you can do to a wet board.
  3. Do not put it in riceRice does nothing useful and the starch dust gets into the port. Dry the outside with a cloth and leave it alone.
  4. Get it to us within 48 hoursDrop it in or post it express. Time is the single biggest factor in whether we can get your data back.

From people who had this exact problem

These guys are the real deal. My iPhone 12 Pro got wet and the Apple geniuses were hopeless. They told me the phone was dead when it clearly wasn’t. The guys at Kixup in Mt Isa did some magic and saved the screen, the phone and the data.
Google customer, Mount IsaGoogle review

Questions we get about this one

Is it worth trying?
If the data on it matters to you, yes. The assessment fee is small next to what is on the phone, and it comes off the recovery cost if we go ahead.
Can you save the phone itself?
Sometimes, and when we can we will. But we do not sell it as a repair and we do not warrant it, because corrosion can bring it down weeks later. Plan to replace the phone. Treat a working one as a win.
How long does recovery take?
It depends on the damage. Some come back in a day, some take a week of board work. We tell you at assessment and we keep you posted.
Why no warranty on this one?
Because we would be lying. Every other repair we do, we control the outcome. With water we control the recovery, not what the corrosion does next. Twelve months on a wet phone would be a promise we cannot keep.

Get a price for this repair

Tell us the model and what it is doing. A technician will come back with a fixed price, usually the same business day.

  • No obligation and no cost to ask
  • A real technician, not an automated price list
  • We will tell you if it is not worth fixing

In a hurry? Call 1300 646 115.

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