Privacy policy
Last updated: 14 September 2026
Kixup Repairs is a trading name of MFB Australia Pty Ltd (ABN 35 152 806 801), operating at Mount Isa and Gladstone, Queensland.
We fix devices that hold people's whole lives. Photos of their kids, their messages, their banking. We take that seriously, and this policy explains in plain English what we collect, what we do with it, and what we will never do. If anything here is unclear, ask us. We would rather explain it than have you guess.
1. Who this policy applies to
This policy covers Kixup Repairs, operating in Mount Isa and Gladstone, Queensland. It applies to our stores, our website, our phone and SMS communication, and our social media pages.
Kixup IT is a separate business with its own privacy policy. If you are an IT or managed services client, that policy applies to you instead.
2. What we collect
Your contact and identity details
Name, phone number, email address, and sometimes your postal address.
Your device details
Make, model, storage size, colour, condition, IMEI or serial number, the fault you have reported, and photos we take of the device at drop-off.
Photo identification, for trade-ins only
When you sell or trade in a device, Queensland law requires us to sight photo ID showing your name and address, and to record that we did. We record your name, address, and confirmation that ID was sighted. We do not photocopy or scan your licence.
Payment information
What you paid, when, and by what method. Card numbers are handled by our payment provider and are not stored by us.
Your repair history
Past repairs, warranty claims, notes made by our technicians, and our communication with you about your jobs.
In-store camera footage
Both our stores have security cameras. Signs are displayed at the entrance. Footage is kept for up to 60 days and is then overwritten automatically. We use it for the safety of our staff and customers, for security, and to sort out any dispute about what happened in store. Decision required: does the footage include audio? See the note at the top of this file.
Website and marketing information
If you visit our website or interact with our ads, we may collect information about your visit through cookies and similar tools. See section 10.
We do not collect sensitive information (such as health, racial or religious information) and we ask that you do not give it to us.
3. The data on your device
This is the section that matters most, so we will be specific.
Why we sometimes need access
To confirm a repair worked, a technician often needs to use the device. Testing a screen means swiping it. Testing a camera means opening the camera. Testing a microphone means making a recording. There is no way around this if you want us to verify the repair before you collect it.
What we do
We use your device only to test and complete the repair you have asked for, and only for as long as that takes.
What we do not do
We do not browse your photos, read your messages, open your email, copy files off your device, or look at anything that is not required to test the repair. Our staff are told this in training and it is a condition of their employment.
Your passcode, and what happens to it
If you give us your passcode, we record it on your job ticket so the technician can access the device to test the repair. Being straight with you: it stays on your job record after the repair unless you ask us to remove it.
You can ask us to delete it at any time, at collection or afterwards, and we will. If you would rather we did not hold it at all, either tell us at drop-off and accept that some functions cannot be tested, or simply change your passcode after you collect the device. Changing it afterwards is the simplest option and we recommend it.
You can decline
You do not have to give us your passcode. Some functions cannot be tested without it, and we tell you which ones on your ticket so there are no surprises at pickup.
Data loss during repair
Repairing a device that stores data can result in that data being lost. Back up before you leave it with us. We do not take a copy of your data as a backup, and we cannot restore what we never had.
Devices we erase
If you trade a device in to us, or ask us to wipe it, the erasure is permanent. We cannot recover it afterwards.
Illegal material
If we come across material we are legally obliged to report, we will report it to the relevant authority. This is rare, and we will not go looking, but we will not ignore it either.
4. How we collect your information
Usually directly from you: at the counter, over the phone, by SMS or email, through our website, or through our social media pages.
Sometimes from the device itself, such as the IMEI or serial number.
Occasionally from someone else, for example when a family member books a repair on your behalf, or when a business books a repair for a staff member's device.
5. Why we collect it and how we use it
- To carry out your repair and to test that it worked
- To contact you about your job, including the SMS we send when your device is ready
- To take payment and issue your invoice
- To honour your warranty. Our screen repairs carry a lifetime warranty, which only works if we can still find your original repair record years later
- To handle warranty claims with our own parts suppliers
- To meet our legal obligations, including the second-hand goods register described in section 6
- To improve how we run the business, including looking at repair patterns and part quality
- To send you marketing, if you have agreed to receive it. See section 7
6. Who we share it with
Our software and service providers
We run the business on third-party systems. They hold information on our behalf and are bound to use it only for that purpose. The main ones, and where they store information, are:
| Provider | What it holds | Where it is stored |
|---|---|---|
| RepairDesk (repair management) | Your contact details, device details, repair history, job notes and photos | Fill in: country, once RepairDesk confirms in writing |
| GoHighLevel (customer messaging and marketing) | Your contact details and our SMS and email history with you | Primarily the United States, with international transfers for redundancy |
| LeadConnector / Twilio (SMS delivery) | Your mobile number and message content | United States |
| Xero (accounting) | Your name and invoice details | United States |
| Tyro (card payments) | Card transaction data. We never see or store your full card number | Confirm: Australia |
| Meta (advertising and page messages) | Website and ad interaction data, and any message you send our Facebook or Instagram page | United States |
Some of these providers store information outside Australia. By giving us your information you agree to it being stored and handled overseas by the providers listed above. We take reasonable steps to make sure it is handled to a comparable standard, but once information is held overseas, Australian privacy law may not apply to it in the same way.
Buy now pay later
If you pay with Afterpay, Zip or Humm, you deal with that provider directly and their own privacy policy applies to the information you give them.
Parts suppliers, for warranty claims only
If a part fails and we claim on it, we may share the device model, the serial number and the fault. We do not share your name or contact details with suppliers.
Police
We are required by law to share information in some circumstances:
- Our second-hand goods transaction register must be provided to police on request, under the Second-hand Dealers and Pawnbrokers Act 2003 (Qld)
- If we receive goods we believe could be stolen, we must report it
- If we are served with a warrant or other lawful request, we must comply
Nobody else
We do not sell your information. We do not trade contact lists. We do not give your details to marketing companies.
7. Marketing, and how to stop it
We may send you offers, reminders and news by SMS or email if you have agreed to receive them, or where you are an existing customer and the message relates to something similar to what you bought from us.
Every marketing message includes a way to opt out. Reply STOP to an SMS, or use the unsubscribe link in an email. We action opt-outs promptly and we do not make you explain yourself.
Opting out of marketing does not stop service messages about a repair you have with us, like the SMS telling you your device is ready.
8. How we store and protect it
Your information is held in our repair management system and our other business systems, which are password protected and access controlled. Paper job sheets are kept behind the counter and are not accessible to customers.
Staff access is limited to what they need to do their job.
No system is perfect. If a data breach happens that is likely to cause serious harm, we will tell the people affected and take the steps the law requires of us.
9. How long we keep it
- Repair records: indefinitely. Our lifetime screen warranty means we need to be able to find your original repair years after the fact. If we deleted the record, we could not honour the warranty.
- Second-hand goods register: as required by the Second-hand Dealers and Pawnbrokers Act 2003 (Qld).
- Financial records: seven years, as required by Australian tax law.
- CCTV footage: up to 60 days, then automatically overwritten.
- Device passcodes: held on your job record until you ask us to remove them. See section 3.
- Marketing contacts: until you opt out, then we keep only enough information to make sure we do not contact you again.
If you want your information deleted and we are not legally required to keep it, ask us and we will do what we can. Be aware that deleting your repair record ends our ability to honour a lifetime warranty on it.
10. Our website and cookies
Our website uses cookies and similar technologies to make it work properly and to understand how people use it. We also use advertising tools from platforms such as Meta, which may set cookies to measure whether our ads worked and to show ads to people who have visited our site.
You can turn cookies off in your browser settings. Some parts of the site may not work as well if you do.
11. Accessing and correcting your information
You can ask us what we hold about you, and you can ask us to correct it if it is wrong. Contact us using the details in section 13.
We will respond within a reasonable time. There is no charge for asking. If we cannot give you what you have asked for, we will tell you why.
12. Complaints
If you think we have mishandled your information, tell us first. Contact us using the details below and we will look into it and respond.
If you are not satisfied with how we handle your complaint, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.
13. Contact us
Kixup Repairs
MFB Australia Pty Ltd (ABN 35 152 806 801)
Phone: 1300 646 115
Email: Fill in: privacy contact email
Mount Isa: Shop 14a, 27 Simpson Street, Mount Isa QLD 4825
Gladstone: Shop T25, 45-69 Dawson Highway, West Gladstone QLD